Cancellation & Refund Policy

Last updated 21 October 2026

Cancelling your booking

To cancel, email us quoting your booking reference. Your cancellation takes effect on the day we receive it.

Refunds

More than 60 days before check-in	Full refund of everything paid
30 to 60 days before check-in	Refund of everything paid, less the deposit
Less than 30 days before check-in	No refund

Refunds go back the way you paid: to the same card for a card payment, or by bank transfer to the account the payment came from. We send them within 14 working days of the cancellation taking effect. Bank charges on a bank transfer refund are yours.

If we cancel

If we have to cancel your booking for any reason, you receive a full refund of everything you have paid, including the deposit.

Unpaid deposits

If your deposit does not reach us within 48 hours, the dates are released automatically and the booking lapses. Nothing is owed by either side.

Changes to your dates

We will always try to accommodate a change of dates subject to availability. A date change is treated as a new booking priced at the rates for the new dates.

Early departure

No refund is given for unused nights if you leave early.